FAQ Help Center

At our FAQ Help Center, you can find answers to commonly
asked questions and get assistance with various topics.

Warranty Program

At Simildiet, our warranty covers any manufacturing defects or damages to our products that occur during the manufacturing or shipping process. If you receive a product that is faulty or damaged, please contact our customer support team within 5 working days of receiving the product, and we will be happy to assist you with a replacement or refund. Please note that our warranty does not cover damages caused by misuse, improper storage, or normal wear and tear.

To file a claim, contact our customer support at info@simildiet.co.uk with order details and an issue description. Provide necessary documentation. We’ll assess the claim and offer suitable solutions. Follow instructions for resolution. Customer satisfaction is our priority.

We offer two shipping methods for your convenience: DHL and Royal Mail. When placing your order, you can choose the shipping method that suits you best. DHL offers fast and reliable Express delivery shipping, while Royal Mail provides 24/48h shipping services. Select the method that meets your needs and enjoy prompt and secure delivery of your Simildiet products.

Our return policy allows you to return Simildiet products within 14 days of purchase. If you are not completely satisfied with your purchase, please contact our customer support team at info@simildiet.co.uk to initiate the return process. Ensure that the product is in its original condition and packaging. Once we receive the returned item, we will process the refund promptly. Please note that certain conditions and restrictions may apply. For more details on our return policy, please refer to the specific terms and conditions or reach out to our customer support team for further assistance.

Free shipping does not include a return fee. It must be paid by the purchaser unless it is damaged or a defect by the manufacturer.

To purchase a gift card from Simildiet:

  1. Visit our website and go to the Gift Cards section.
  2. Select the desired gift card.
  3. Personalize the gift card, if available.
  4. Add the gift card to your cart.
  5. Review the details and proceed to checkout.
  6. Provide the necessary information, including billing and shipping details.
  7. Complete the purchase by selecting a payment method.
  8. Receive the gift card via email or physical delivery.

Validity: Coupon codes are valid for a specific period as stated in the terms and conditions associated with the coupon. Please make sure to check the expiration date before using a coupon code.

Can’t find an answer?

If you couldn’t locate the information you need in our FAQ Help Center, don’t worry. Contact our customer support.

Returns & Exchanges

To initiate a return, please contact our customer support at info@simildiet.co.uk within 14 days of receiving your order. They will guide you through the return process and provide you with further instructions.

We accept returns within 14 days of purchase. The product must be in its original condition, unused, and in the original packaging. Please refer to our Returns Policy on our website for more details.

Yes, we offer exchanges for size or color variations, subject to availability. Contact our customer support to initiate an exchange and confirm the availability of the desired item.

Return shipping fees may apply when the buyer changes their mind. Unless the return is due to an error on our part or a defective product. Please refer to our Returns Policy for more information.

Once we receive the returned item, it typically takes 5-7 business days to process the return and issue a refund. Please allow additional time for the refund to reflect in your account, depending on your payment method.

If you receive a damaged or defective product, please contact our customer support at info@simildiet.co.uk immediately. We will arrange for a replacement or offer a refund, depending on your preference and product availability.

Yes, you can return a product purchased during a sale or with a discount code. However, the refund amount will be based on the discounted price paid, not the original retail price

If you receive the wrong item, please contact our customer support. We will arrange for the correct item to be shipped to you, and we’ll provide instructions on returning the incorrect item.

Shipping & Recent Orders

To determine how your package was shipped, you can check the shipping method or carrier used by referring to the shipping confirmation email or tracking information provided. The email or tracking details will typically include the name of the shipping carrier, such as DHL, along with a tracking number. By tracking the package using the provided tracking number, you can stay updated on the shipping status and track its progress until it reaches its destination.

If your DHL tracking number states “Delivery,” it means that your package has been successfully delivered to the intended recipient or the designated delivery location. “Delivery” indicates that the package has reached its final destination and has been handed over to the recipient or received at the specified address. It implies that the delivery process is complete. If you have any concerns or issues regarding the delivery of your package, it is recommended to reach out to DHL directly or contact their customer support for further assistance.

The delivery time of your package depends on various factors, including the shipping method selected, the destination location, customs procedures, and any unforeseen circumstances or delays that may occur during transit. To get an estimate of the delivery time, you can refer to the tracking information provided by the shipping carrier. The tracking details usually provide an estimated delivery date or a range of days within which the package is expected to arrive. It’s important to note that these estimates are subject to change and may be impacted by factors beyond our control. If you have any concerns about the delivery status or need more specific information about your package, it’s recommended to track the shipment using the provided tracking number or contact the shipping carrier directly for further assistance.

Business days typically refer to weekdays, which are Monday through Friday, excluding public holidays and weekends. These are the days when most businesses and organizations are operational and conduct their regular activities. Business days are commonly used to calculate shipping or delivery times, processing times for orders, and other time-sensitive business operations. It’s important to note that the definition of business days may vary in different regions or countries, as some may consider Saturday as a half-day or a full business day. Additionally, holidays and local customs can also affect business days. Therefore, it’s advisable to refer to the specific policies and practices of the relevant country or organization when considering business days.

To know if your package has shipped:

  • Check for a shipping confirmation email with tracking information.
  • Log into your online account to view the order status.
  • Use the provided tracking number to track your package on the shipping carrier’s website.
  • Contact the sender or customer support for more information.

Possible reasons for your tracking number not updating:

  1. Recent shipment: Allow some time for the tracking information to be updated after the package is shipped.
  2. Carrier processing time: The carrier may need time to scan and update the tracking information at various checkpoints.
  3. System maintenance: The carrier’s tracking system might be undergoing maintenance or experiencing technical issues.
  4. Incorrect tracking number: Verify that the tracking number entered is correct and complete.
  5. Customs clearance: International shipments may experience delays during customs clearance, resulting in a lack of tracking updates.

If the issue persists, contacting the shipping carrier directly is recommended for further assistance.